Refund policy

Return & Refund Policy

Last Updated: [12/2025]

We want every customer to feel confident when shopping with us. If something isn’t right, we’re here to make it right.

Eligibility for Returns & Exchanges

Because many of our products are custom-made, returns are limited.
We accept returns or exchanges for the following situations:

Incorrect item received
Damaged or defective product
Print/quality issues caused by production errors

To qualify:

You must contact us within 7 days of receiving your order.
Items must be unused, unwashed, and in original condition.

Note: We cannot accept returns for customer-provided artwork mistakes, wrong size selections, or dissatisfaction with colors that appear differently due to screen variations.

Custom Orders

Custom T-shirts and DTF transfers are made specifically for you, so they are non-refundable unless there is a manufacturing defect or we sent the wrong item.

How to Start a Return

Email us at [broberts0710@yahoo.com] with:

Your order number
A brief description of the issue
Photos showing the problem (if applicable)

Our team will respond within 1–2 business days with next steps.

Refunds

Once your return is approved and processed, your refund will be issued to your original payment method.

Refunds typically appear within 3–7 business days, depending on your bank.
Shipping fees are non-refundable unless the issue was our fault.

If you prefer, you can request store credit instead of a refund.

Replacements

If the item qualifies for a replacement, we’ll remake and resend it at no additional cost.
Replacements ship within 2–5 business days, depending on the product.

Lost or Damaged Packages

If your package arrives damaged or does not arrive at all:

We will help file a claim and work with you on a replacement or store credit.

Cancellations

Order cancellations are only accepted within 2 hours of purchase unless production has already started.